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Communication
is a key piece of leadership. How do your communication skills
rank with those around you? Develop powerful verbal communication
skills and listening skills that will help you to get the right
results the first time. You need to be able to speak to anyone
at anytime for any reason and get the results you desire.
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| Discussion
in this workshop will revolve around: |
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- The different
types of verbal communication
- A listening
technique that will help you to & resolve any situation
in 3-5 minutes.
- The different
types of personalities and how they communicate with each
other.
- Learning
to exercise influence over those around you through expressive
and/or receptive communication techniques
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| The
learning of objectives will give associates the ability to: |
1. Understand
the difference between assertive, aggressive and passive communication.
2. Recognize when to listen and when to talk.
3. Understand the differences in the generations and how to
communicate effectively with them.
4. Know what to say and when to say it.
5. Utilize a proven listen technique effectively.
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